Privacy policy

Effective Date: 24/02/2025
Last Updated: 12/03/2026
At Lukiko.com, your privacy and security are our top priorities. We are committed to protecting your personal information and ensuring that your online shopping experience is safe, secure, and transparent.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website (www.lukiko.com
1. Information We Collect
When you use Lukiko.com, we may collect the following types of information:
a. Personal Information
We collect personal details that you provide when creating an account or making a purchase, including:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party providers)
  b. Non-Personal Information
  We also collect non-identifiable information such as:
  
• Browser type and version
• Device type
• IP address
• Pages visited and time spent on the site
  This helps us improve our website’s performance and user experience.
  2. How We Use Your Information
  Lukiko.com uses your information to:
  
• Process and deliver your orders
• Communicate updates, offers, and promotional content
• Improve our website and customer experience
• Prevent fraud and ensure security
• Provide customer support and resolve disputes
  We will never sell, rent, or trade your personal data to third parties.
  3. Sharing of Information
  We may share your information only in the following cases:
  
• With Vendors and Sellers: To fulfill and deliver your orders.
• With Service Providers: Such as payment processors, delivery companies, and marketing tools that help us operate efficiently.
• For Legal Reasons: If required by law, regulation, or government request.
  All third parties are required to handle your information securely and in compliance with applicable data protection laws.
  4. Data Security
  We use advanced security measures to protect your personal information, including:
  
• SSL (Secure Socket Layer) encryption for data transmission
• Regular security audits
• Restricted access to sensitive data
  However, please note that no system is 100% secure, and we encourage you to protect your login credentials at all times.
  5. Cookies and Tracking Technologies
  Lukiko.com uses cookies and similar tracking technologies to:
  
• Remember your preferences
• Personalize your shopping experience
• Analyze traffic and website performance
  You can manage or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.
  6. Your Rights
  As a user, you have the right to:
  
• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent for data processing
• Opt out of marketing communications at any time
  To exercise these rights, contact us at [insert customer support email].
  7. Retention of Information
  We retain your personal information only as long as necessary to:
  
• Complete transactions
  
• Comply with legal obligations
  
• Resolve disputes and enforce agreements
  Once no longer needed, your data will be securely deleted or anonymized.
  8. Children’s Privacy
  Lukiko.com does not knowingly collect personal information from children under the age of 18. If we discover such data, we will promptly delete it.
  9. Changes to This Privacy Policy
  We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.
  10. Contact Us
  If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
   Email: hello@lukiko.com
  Website: www.lukiko.com
  Address: Arusha, Tanzania
  By using Lukiko.com, you consent to the collection and use of your information as described in this Privacy Policy.